![]() ![]() You can try to fix the problem by updating to the latest version. An outdated browser version may have higher risks of malware and virus, and may lack some advanced features to play videos in the latest codecs and higher resolutions. Update Your BrowserĪnother reason to why videos are not playing in Google Drive is an outdated browser. ![]() Select it and tap Clear data at the bottom of the screen. If the problem occurs on your Android or iPhone, open Settings and find Googld Drive from the app list. If Google Drive won't play video in Chrome, Firefox or other browser, it's easy: Settings and click on Advanced and select Clear browsing data. When you see Google Drive video an error occurred or a problem playing the video happens, also consider to clear the cache of your browser and app. In the System section, uncheck the box next to Use hardware acceleration when available, and restart Google Chrome: 8. Open Google Chrome, and click Customize and Control Google Chrome > Settings > Show advanced settings. You just need to disable the hardware acceleration. However, it can sometime causes problems, including Google Drive videos not playing in Chrome and other browsers. The hardware acceleration of the browser is designed to speed up processes by using the GPU of the computer. There are two options: 1, download the affected video and watch it locally with VLC or others 2, reduce the large video to smaller and upload it to the Google Drive again. There was a user who have received a message saying that the file was too big for the Google scan to check for viruses and that result in the video won't play in Google Drive error. When the uploaded video is too large in size, Google Drive will have problem playing it with messages like "something went wrong" or the play button won't work. Download the software > load your video > convert or compress. You can find a 4K video converter online or try WinX HD Video Converter Deluxe. ![]() To let the MP4, MOV, MKV, AVI play on Google Drive, you will need to convert the videos or adjust the 4K or higher resolution to HD 1080P. For example, you're unable to play an MP4 or MP4 HEVC video on Google Drive. You should also pay attention to the video codecs and resolutions. Many are confused when Google Drive is not playing MP4/MOV as they are on its supported format list. Many users are complaining that they can't play MP4, MOV, MKV, AVI, etc. If nothing works, try this handy workaround. Though we don't know why, but switching to the Incognito Mode seems to fix the problem "Google Drive not playing videos". Incognito or private mode is used to browse videos without saving data, cookies, history, etc. To fix, open your Google Chrome setting -> scroll down the window and find Advanced -> select Sit Settings and then click Permission > cookies -> select the option that allows all cookies (recommended) or go to the "blocked" tab and allow Google Drive. Why videos are not playing in Google Drive? This is because Drive embedded content is a CROSS-SITE object, blocking cross-site cookies affects the embedded Google Drive Videos. Many users figure out that Google Drive won't play videos when the cookies of Google Drive is blocked in Chrome browser. If yes, also try to sign in to Chrome as a different user. Check if you're still getting 'This video cannot be played' or 'Whoops! There was a problem playing this video' in Google Drive. The solution is, sign out from all of your Google accounts and sign in with the one that has the permission. Why? With multiple accounted logged in on one browser, the primary account may be not the one that has permission to Google Drive. ![]() If you have signed in Google without multiple accounts, it may result in MOV, MKV, MP4 etc. Then you should be able to play video in Google Drive without downloading. When the video comes up, go to the right hand corner of the window, click on the 3 vertical white dots, and select Open in new window. Many users have fixed the issue this way. When you can't play video in Google Drive "an error occurred" or "there was a problem playing this video", try to open the video in a new window.
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